Privacy policy

Hannon Wellness LLP operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood the collection and use of information as described here.

Personal Information We Collect or Process

“Personal information” refers to data that identifies or can be reasonably linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with the Services, we may collect:

Contact Information

  • Name
  • Address / Billing Address / Shipping Address
  • Phone Number
  • Email Address

Financial Information

  • Payment card details (credit/debit)
  • Transaction information
  • Payment confirmation

Account Information

  • Username, password, security questions
  • Account preferences

Transactional Information

  • Items viewed, added to cart, purchased, returned, exchanged, or cancelled
  • Order history

Communications

  • Information you share when communicating with customer support

Device Information

  • IP Address
  • Browser and device details
  • Network information

Usage Information

  • How and when you interact with our website
  • Pages viewed, actions taken, browsing behavior

Sources of Personal Information

We collect personal information from:

  • You directly, when you create an account, place an order, contact us, or provide information
  • Automatically, through cookies and similar technologies
  • Service providers, such as Shopify
  • Third-party partners that assist in marketing or analytics

How We Use Your Personal Information

1. To Provide, Tailor, and Improve the Services

We use your information to:

  • Process orders, returns, refunds
  • Manage your account
  • Send order updates
  • Arrange shipping
  • Improve your shopping experience
  • Customize product recommendations

2. Marketing & Advertising

We may use your information to:

  • Send promotional emails, messages
  • Show ads based on your browsing and purchase history

3. Security & Fraud Prevention

We use your information to:

  • Secure your account
  • Detect and investigate fraud or illegal activity

4. Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

5. Legal Compliance

To comply with applicable laws, respond to legal requests, or protect rights.

How We Disclose Personal Information

We may share your information with:

  • Shopify, for hosting and ecommerce operations
  • Service providers, such as payment processors, customer support platforms, shipping partners
  • Business and marketing partners, for advertising or promotional activities
  • Our corporate group/affiliates, when applicable
  • Legal authorities, when required
  • In case of mergers or business transitions

Relationship with Shopify

Our Services are powered by Shopify, which processes your personal information.
You can learn more about Shopify’s privacy practices here:
 https://www.shopify.com/legal/privacy

You may also exercise privacy rights directly with Shopify.

Third-Party Links

Our website may contain links to third-party platforms.
We are not responsible for:

  • The privacy practices of third parties
  • The content on those websites

Your interactions on such sites are governed by their own policies.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from anyone under the age of majority.

Security & Retention of Personal Information

We use reasonable security measures but cannot guarantee 100% protection.
We retain information only as long as necessary for:

  • Account maintenance
  • Legal compliance
  • Service delivery
  • Dispute resolution

Your Rights & Choices

Depending on your region, you may have rights such as:

  • Access/Know your data
  • Delete your data
  • Correct inaccurate data
  • Data portability
  • Opt-out of marketing emails

To exercise your rights, contact us using the information below.

Complaints

If you have concerns about how we handle your information, contact us.
You may also have a right to escalate complaints to your local data protection authority.

International Transfers

We may transfer your data outside your home country.
Where required, we use legally recognized safeguards.

Changes to this Privacy Policy

We may update this Policy from time to time.
We will revise the “Last Updated” date and provide notice as required.

Contact Information – Hannon Wellness LLP

If you have questions about our privacy practices, or wish to exercise your rights, contact us at:

Company Name:

Hannon Wellness LLP

Address:

Surat, Gujarat, India
(If you want to add a full street address, I can update it.)

Get in Touch:

 Phone / WhatsApp: +91 6357 337 115
 Email: Hannonwellness@gmail.com


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