Shipping policy

Shipping Policy

Last Updated: July 27, 2026

Thank you for choosing **Hannon Wellness LLP**. We are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

All orders placed on our website are subject to verification and product availability.

Orders are generally processed within **24 to 48 business hours** after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working business day.

In rare cases, processing may take longer due to high order volume, stock availability, operational requirements, or unforeseen circumstances.

2. Shipping Coverage

We currently ship our products across most locations within India.

At present, we do not offer international shipping unless specifically announced on our website.

Certain remote or restricted locations may not be serviceable depending on the availability of our courier partners.

 3. Delivery Time

Estimated delivery timelines are:

* Metro Cities: 2–5 Business Days
* Tier 2 & Tier 3 Cities: 3–7 Business Days
* Remote Areas: 5–10 Business Days

These timelines are estimates only and may vary depending on the courier service, destination, weather conditions, public holidays, or other circumstances beyond our control.

 4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment.

We may offer Free Shipping on selected products, promotional campaigns, or orders above a specified purchase value.

Hannon Wellness LLP reserves the right to modify shipping charges or free shipping eligibility at any time without prior notice.

 5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation through SMS, WhatsApp, or Email containing your tracking details (where available).

Customers can use the tracking information to monitor the shipment status through the respective courier partner.

 6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

* The customer is unavailable,
* An incorrect address is provided,
* The phone number is unreachable,
* Delivery is repeatedly refused,

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch of returned orders.

 7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number while placing an order.

Hannon Wellness LLP shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

* Weather conditions
* Natural disasters
* Government restrictions
* Public holidays
* Political disturbances
* Transport disruptions
* Courier operational issues
* High seasonal order volume

Such delays are beyond the control of Hannon Wellness LLP, and we appreciate your patience and understanding.

 9. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with at the time of delivery, we recommend that you:

* Refuse to accept the shipment whenever possible.
* Take clear photographs of the package.
* Record an unboxing video if you choose to accept the delivery.
* Contact our Customer Support within 24 hours** of receiving the order.

Failure to report shipping-related issues within the specified time may affect the resolution process.

 10. Partial Shipments

If your order contains multiple products, we may ship them separately depending on stock availability or warehouse operations.

You will not be charged additional shipping fees for approved partial shipments unless otherwise communicated.

11. Cash on Delivery (COD)

Cash on Delivery may be available only for selected locations and eligible orders.

Hannon Wellness LLP reserves the right to enable, disable, or restrict COD services at its sole discretion.

Repeated refusal of COD orders may result in restriction of future COD purchases.

 12. Force Majeure

Hannon Wellness LLP shall not be held responsible for delays or failure to deliver orders due to circumstances beyond our reasonable control, including but not limited to:

* Floods
* Earthquakes
* Fire
* Pandemic
* Government regulations
* Strikes
* War
* Civil unrest
* Transportation disruptions
* Technical failures

13. Contact Us

For any shipping-related questions, delivery updates, or courier assistance, please contact:

Hannon Wellness LLP

📞 Customer Support: +91 6357337115

📧 Email: [support@hannonwellness.com]

🌐 Website: https://hannonwellness.com

Our customer support team will be happy to assist you during business hours.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.